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With 20 years of experience across all areas of operational management and working with Clients and 3rd parties on global growth strategies across the end to end customer supply chain. More recently Nicola has joined the City of Edinburgh Council Heading up the Council’s Customer Services Team and Digital Information Technology Team with responsibility and oversight for their 3rd Party IT Partner CGI.
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Governments at all levels continue to focus on becoming digital to improve citizen services and experience as a priority, but not all are seeing the same level of success. What are the keys to success in becoming digital and meeting citizen expectations? What organizational capabilities do you need to navigate the business challenges... voir plus