FWD50 is a global digital government gathering held annually in Ottawa, Canada. Each year, technologists, executives, and industry come together for a week of content and discussion, focused on steering progress and innovation towards our better selves.
We’re covering a myriad of topics in 2020, and featuring some key speakers for each topic.
This year, one of our focuses will be around Design Thinking.
Rather than building for a particular ministerial mandate or department, digital governments build for a user. And that user shouldn’t need to know how the proverbial sausage is made. User-first services require design thinking, asking what the job is and how it can be accomplished better.
Jazmyn Latimer is a designer and cross-disciplinary researcher who works with Code for America. Her projects include the Clear My Record project that restores opportunities for those impacted by the criminal justice system.