Robert (Bob) Osborn is Chief Technology Officer for ServiceNow (Federal). Bob is an accomplished senior executivewho has held many high level IT leadership positions, including Director of Logistics IT for the U.S. Army G4, Deputy J6/CIO for U.S. Transportation Command, and CIO of the National Nuclear Security Administration where he was responsible for the Nation’s nuclear weapons design and manufacturing information. He has led major IT and organizational transformations throughout his career and is an acknowledged thought leader recognized across the public sector market. As a user of ServiceNow, Bob led ITIL based Enterprise Service Management standardization within the Federal Government. Bob also served as a United States Marine Corps officer for 27 years.
Citizens are expecting their government to deliver modern, timely and relevant services. Government officials are challenged with delivering on that expectation when dealing with legacy “silo’d” systems and processes.What does one do? Join ServiceNow’s Chief Technology Officer for Global Governments, Bob Osborn, on an informative journey to transforming government service delivery capabilities... read more