Can the platform be of service? – The commitment to person-centered design when adopting tech models in the public sector

Business model concepts originated within entrepreneurship and e-commerce and have migrated to the public sector. But when translating these models to government, often the core logic gets lost in translation. How do we take the best from concepts like platform-as-a-service into government while avoiding the worst elements of tech giant behavior and public sector bureaucracy?

This discussion will explore the most useful concepts that originate from business model logic but centered in key framing questions: How might we participate with users to define what it is that we value? When replicating and adapting a platform-as-a-service model, how are we creating conditions for developers and innovators to accelerate the creation of new products and services for constituents? How do we maintain commitments to person-centered design methodologies, agile implementation approaches, rigorous ethical review, and algorithmic auditing? How do we make explicit and inclusive the discussion of what values get embedded in tools?